Cancellation and Refunds Policy

Effective Date: [1 June 2024]

1. Introduction

This Cancellation and Refunds Policy (“Policy”) applies to all bookings made through arhabcar.com (“Website”). By making a booking, you agree to the terms of this Policy. Please read it carefully before making a booking.

2. Cancellation by the Customer

Advance Notice: Cancellations made at least 48 hours prior to the scheduled pick-up time will receive a full refund, minus any applicable service fees.

Late Cancellations: Cancellations made less than 48 hours prior to the scheduled pick-up time will incur a 50% cancellation fee.

No Shows: If you do not show up at the scheduled pick-up time and do not cancel, you will be charged the full rental amount.

3. Cancellation by arhabcar.com

Unavailability: In the unlikely event that the vehicle you booked becomes unavailable, we will notify you as soon as possible and offer an alternative vehicle of similar category or a full refund.

Violation of Terms: We reserve the right to cancel your booking if you violate our Terms of Use or Rental Policies. In such cases, no refund will be provided.

4. Refunds

Processing Time: Refunds will be processed within 7-10 business days from the date of cancellation. The refund will be issued to the original payment method.

Partial Refunds: In cases where only a partial refund is due, the amount will be calculated based on the terms specified in this Policy.

Service Fees: Any service fees incurred at the time of booking are non-refundable.

5. Modifications to Book Nows

Changing Dates: If you need to change the dates of your booking, please contact us at least 48 hours before your scheduled pick-up time. We will do our best to accommodate your request, subject to vehicle availability.

Additional Charges: Any changes to the booking that result in a higher rental rate or additional charges will be communicated to you, and the difference must be paid at the time of modification.

6. Contact Information

For any questions or to initiate a cancellation, please contact our customer service team at:

Email: arhabcar1@gmail.com

Phone: +905558222622

Address: BAĞLAR MAH. KOÇMAN CAD. NO: 45 İÇ KAPI NO: 82 BAĞCILAR/ İSTANBUL

7. Changes to This Policy

We reserve the right to modify this Policy at any time. Any changes will be posted on this page and will become effective immediately upon posting. It is your responsibility to review this Policy periodically.

8. Governing Law

This Policy is governed by and construed in accordance with the laws of the Republic of Turkey.